This Privacy Notice for DoulaBub describes how and why we might access, collect, store, use, and/or share your personal information when you use our services.
Navigate to any section of our privacy policy
This summary provides key points from our Privacy Notice
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
We do not collect any information from third parties.
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
The easiest way to exercise your rights is by visiting doulabub.com/request-data, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
We may process sensitive personal information when you or a doula enters it into the Services to use the requested features.
DoulaBub does not currently charge doulas or process card payments. When a doula shares a payment link, payment is handled by that doula's own provider, such as Stripe, Square, or PayPal, under that provider's terms.
We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called 'HOW DO WE HANDLE YOUR SOCIAL LOGINS?' below.
Important: All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services.
We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address).
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
For client or family data entered by a doula, the doula decides what information is collected. DoulaBub processes that information on the doula's behalf to provide the Services.
We may process your information so you can create and log in to your account, as well as keep your account in working order.
We may process your information to provide you with the requested service.
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
We may process your information if you choose to use any of our offerings that allow for communication with another user.
We may process your information when necessary to request feedback and to contact you about your use of our Services.
We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services.
Client PII is encrypted at rest using pgcrypto with a Vault-held key. Data is protected in transit with TLS, and each doula's data is isolated with row-level security.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We use service providers to operate DoulaBub: Supabase for the database, authentication, and file storage; Vercel for hosting; Resend for email delivery; PostHog for product analytics and support chat only with analytics consent; and Google for optional sign-in.
Your information may be stored or processed in the United States.
If Canadian privacy law applies, including PIPEDA and applicable provincial law such as BC PIPA, your information may be transferred to and processed in the United States as described above.
You may request access to or correction of your personal information, withdraw consent where consent is the basis for processing, or contact us at privacy@doulabub.com (opens in a new tab). You may also complain to the Office of the Privacy Commissioner of Canada.
If you have questions or comments about this notice, you may contact us at:
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
To request to review, update, or delete your personal information, please visit: